Upgrade to one of the following versions:
6.0.12 or higher
6.5.5 or higher
These versions increase the time allowed for the copy process to five (5) minutes.
If this issue persists increase the copy timeout using the following steps:
1. Run regedit.
2. Create the following DWORD registry key:
64 bit Operating System: HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Symantec\SMSMSE\<version>\Server\DefsUpdateTimeInSecs
32 bit Operating System: HKEY_LOCAL_MACHINE\SOFTWARE\Symantec\SMSMSE\<version>\Server\DefsUpdateTimeInSecs
NOTE: Replace <version> with the version of SMSMSE installed. For example on a 32-bit system with 6.5 installed the key is: HKEY_LOCAL_MACHINE\SOFTWARE\Symantec\SMSMSE\6.5\Server\DefsUpdateTimeInSecs.
3. Set the value of the key to be the timeout in seconds. For example to set a ten (10) minute timeout set the value to 600.
4. Close Regedit.
5. Restart the following SMSMSE service:
Symantec Mail Security for Microsoft Exchange
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