Solution:
Upgrade to one of the following versions: 6.0.12 or higher 6.5.5 or higher These versions increase the time allowed for the copy process to five (5) minutes. If this issue persists increase the copy timeout using the following steps: 1. Run regedit. 2. Create the following DWORD registry key: 64 bit Operating System: HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Symantec\SMSMSE\<version>\Server\DefsUpdateTimeInSecs 32 bit Operating System: HKEY_LOCAL_MACHINE\SOFTWARE\Symantec\SMSMSE\<version>\Server\DefsUpdateTimeInSecs NOTE: Replace <version> with the version of SMSMSE installed. For example on a 32-bit system with 6.5 installed the key is: HKEY_LOCAL_MACHINE\SOFTWARE\Symantec\SMSMSE\6.5\Server\DefsUpdateTimeInSecs. 3. Set the value of the key to be the timeout in seconds. For example to set a ten (10) minute timeout set the value to 600. 4. Close Regedit. 5. Restart the following SMSMSE service: Symantec Mail Security for Microsoft Exchange
1 Comment
5/10/2013 12:38:37 am
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